In a business environment, whenever core values are mentioned, there often seems to be a level of cynicism followed by comments along the lines of “another excuse for consultants to make a dollar”. I think it’s a real shame but I’m not surprised. That sort of response indicates some incongruence – where the values chosen bear no reflection on day-to-day reality. …
Difficult Staff – Is your high achiever one of them?
The high achiever Unless you’ve had the experience of managing a high achiever, you may be surprised to see them classified as “difficult”. There is usually no doubt that high achievers produce results. Intelligent, possessing high standards, they often exceed expectations in their performance. So why are they sometimes difficult to manage? It’s because of high expectations, both of themselves …
A “win-win” situation
When I think of real estate agents, my thoughts aren’t usually very generous. My view is that they are only one step better than used car salesmen and based on the last survey of Australia’s most trusted professions (or least trusted in this case), it looks like many people agree! However, this post isn’t about bashing real estate agents. I’d like tell two …
What’s in a name?
If you are about to embark on a new business, getting a business name is probably at the top of the to-do list since it’s the first of many other steps – logo, business stationery, website domain name etc. Unless you have a generous marketing budget at your disposal, it would be wise to choose a name that is easy …
Procedures and policies or bureaucracy?
Some time ago, I moved residences and had the misfortune of being too efficient or so I was told by an Australia Post employee – one who had a complete lack of common sense, not to mention customer service skills. I had gone to the post office to obtain a mail redirection where this ridiculous drama started. I was told it …
Business Planning Myth – “I don’t need one”
“Most business plans aren’t worth a thing – they’re false security! I’ve never had one! Broke people who want to be rich seek business plans.”* I saw this quote on one of the social networks this week and noticed that it generated quite a few hoorahs! After pondering for a little while about whether to respond as the lone dissenting voice, …
Business Planning – Clarifying your Vision
Getting your vision clear (and I don’t mean your eyes!) is such an essential part of the business planning process and yet to many, this seems like the wishy washy-est part of the process. Hopefully, if you are reading this article, you don’t need to be convinced of the value and are looking for tips on how to craft your …
Has modern technology wrecked our manners?
I am old enough to remember a time before emails, sms, Facebook, Twitter etc. and something has been bothering me for a while. It’s to do with our manners. I remember as a child waiting weeks for letters from pen pals but these days, flurries of emails are exchanged in a matter of minutes. Everything travels so fast today, it’s …
Staffing in a Small Business – Getting it right
A large business or workplace can more easily absorb hiring mistakes. A small business doesn’t have that luxury. Every issue gets accentuated and the cost to your business can turn out to be exorbitant so get it right in the beginning and avoid the unnecessary angst that a hiring mistake inevitably causes. While this article is targeted at the small business owner, …
A Tale of Two Salesmen
I was recently a customer of two salesmen. I was so amazed by the differences that I thought the experience would be worth sharing, as there is a lesson here for those in retail businesses. Salesman #1 I entered the shop with the intention to buy. I had already shopped around and had been there before. After a few questions …