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Home Blog Customer service

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Below you'll find a list of all posts that have been tagged as “Customer service”

Getting too clever – a sales strategy that backfired

A couple arrive at a restaurant.  They are told there is 15-minute wait and are offered a spot at the bar while they wait.  They decide that they are ok with a 15 minute wait, but as they head towards the bar, they start to look a little surprised.  The path towards the bar is lined with unoccupied tables. Some …

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Customer servicesales strategy

A “win-win” situation

When I think of real estate agents, my thoughts aren’t usually very generous.  My view is that they are only one step better than used car salesmen and  based on the last survey of Australia’s most trusted professions (or least trusted in this case), it looks like many people agree! However, this post isn’t about bashing real estate agents.  I’d like tell two …

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Customer serviceproblem solvingReal estate broker/agentwin-win situation

Procedures and policies or bureaucracy?

Some time ago, I moved residences and had the misfortune of being too efficient or so I was told by an Australia Post employee – one who had a complete lack of common sense, not to mention customer service skills. I had gone to the post office to obtain a mail redirection where this ridiculous drama started.  I was told it …

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Australia PostbureaucracyCustomer servicemanaging staffpoliciesprocedures
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    My business has grown from strength to strength with Mi's help. Even though I've worked in business for many years, Mi seems to be three steps ahead of me.

    Her experience as a CEO of a major super fund really comes through when understanding the revenue side and it's amazing to have this insight.

    Naren Chellapah, Melbourne

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    Mi has a refreshing take on marketing that really captured my imagination and enhanced my understanding. I thoroughly enjoyed being coached by her and would highly recommend her to any woman seeking business coaching and especially to other therapists.

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