Have you noticed that you are walking on eggshells around a certain individual in your workplace? If you are AND you are the business owner or a manager, this means that everyone else is probably taking your lead which doesn’t bode well. There could be many reasons why we start tiptoeing around certain people. It is often easier in the short-term …
Difficult Staff – Is your high achiever one of them?
The high achiever Unless you’ve had the experience of managing a high achiever, you may be surprised to see them classified as “difficult”. There is usually no doubt that high achievers produce results. Intelligent, possessing high standards, they often exceed expectations in their performance. So why are they sometimes difficult to manage? It’s because of high expectations, both of themselves …
Procedures and policies or bureaucracy?
Some time ago, I moved residences and had the misfortune of being too efficient or so I was told by an Australia Post employee – one who had a complete lack of common sense, not to mention customer service skills. I had gone to the post office to obtain a mail redirection where this ridiculous drama started. I was told it …
Staff at each other’s throats?
What can you do when you have two people who can’t get along at work? Left unattended, productivity suffers and morale goes downhill. You could engage consultants and mediators to assist depending on how bad the situation is but if you think you can tackle this yourself and want a head start, here’s an easy guide to conducting a mediation …
Have you worked with a workplace psychopath?
So, what is a “workplace psychopath”? Believe it or not, this is not merely a derogatory term used to describe someone you don’t like at work. It is in fact a label used to describe a destructive personality type that occurs in the workplace. Common characteristics include manipulation and victimisation, and not surprisingly, not much good comes from having one in …
One Minute Manager Meets the Monkey
How do you manage your staff? Do you only feel comfortable and in control when you are very involved? Do you think that it is sometimes faster and easier for you to do the job so you take over? Do you delegate to your staff or do your staff delegate to you? This book is a great read and will …
It can’t be done
“It can’t be done” Full stop. How many times have you heard this statement? It is potentially the most disempowering set of words that anyone could utter worsened only by “I can’t do it” which is self-defeating. This is a mindset that can be changed with practice. Try redeeming these terrible phrases with the words “but”. For example: “It can’t be done …
