Below you'll find a list of all posts that have been tagged as “communication”
Consider what happens when you hear someone use your name. If you are within earshot, your ears prick up. Whether you intend to or not, you start to pay attention. So when you send emails to your customers or prospects, use their name if you want them to pause before hitting “spam” or “delete”. Using a person’s name implies that …
Ever wondered how public speaking skills have for your communication? Many of the tips used in public speaking training happen to be highly relevant in general communication. Sarah Denholm shares some tips with us. —- In my work, I regularly consult with women business owners on improving their public speaking skills, and I watch women presenting to groups both large …
“It’s no better than a horoscope”, a former employee once said to me when she declined to be “typed” (type – industry lingo for taking the Myers-Briggs test). I am generally a sceptic and admit to having been less than complimentary about various personality and psychological tests that I’ve been compelled to take in the past, especially as employment screening tools. …
When someone asks me for my opinion, I believe they want to know what I think from a personal point of view. I feel free to let my responses be filtered through my own biases. When I’m asked for advice however, I believe they want to know what I think they should do. To me, this is loaded with responsibility. …
It can’t be done / I can’t do it This is my number one pet hate. It’s demoralising, dis-empowering and defeatist. It is such a “final” statement it leaves you no room to move. No room for imagination, no room for motivation. It basically translates to “I give up”. Sometimes it’s a sign of defiance as in “I don’t want …
Hearing – you noticed a sound. Listening – you made an effort to understand that sound and find its meaning. Yes, there is a distinction and it’s important. Pay attention because many conversations go awry because of this distinction. In some circles, listening properly, as I would call it, is referred to as active listening. In the simplest terms, it means you …
Some of you might wonder how I could follow the Brain that Changes Itself with something as fluffy as this. Well, sometimes it pays to be open-minded. A book like this wouldn’t ordinarily catch my interest because I don’t like stereotypes and I particularly dislike “being” stereotyped but the title “…. and women can’t read maps” was a glaring challenge …
How often do you pay attention to your language? And do you know what impact the words you use have on your life? Those of you who have read It can’t be done! already have a taste of how disempowering the wrong set of words can be. In this post, I will explore a little more about what we can …
I enjoyed “Men are from Mars and Women are from Venus” years ago and when I saw this book, I must admit I got quite excited and was very interested in how the same concepts could be translated into the workplace. Unfortunately, I found a lot of stereo-typing which didn’t resonate and found myself getting very frustrated as I was …
Have you ever wondered why some people have work habits that completely annoy you? Are you an organised person who can’t understand how anyone could wait until the last minute to complete a project? Do you find that you love having abstract, conceptual discussions which other people don’t seem to understand? Or, are you the reverse? This book explains how …
